Location: Chicago, IL
Salary: $65,000 – $85,000 (depending on experience, plus bonus and benefits)
Job Type: Permanent
About the role
We are recruiting for an established Odoo partner in Chicago who is expanding their application management team to serve a growing client base across manufacturing, distribution and retail sectors. As an Odoo Support / AMS Analyst, you'll be the primary contact for clients managing live Odoo environments, resolving user queries, troubleshooting issues and working alongside functional and technical colleagues to maintain system health and deliver ongoing improvements.
This is an opportunity to develop comprehensive platform expertise in a role that combines technical problem-solving with strong client relationships, working with a diverse portfolio and a team that values curiosity, ownership and a commitment to service excellence. If you're looking for a role where you can make a real impact, apply today.
Key Responsibilities
- Respond to client support requests via ticketing system, email and phone, diagnosing issues and delivering timely resolutions or practical workarounds
- Manage a prioritised queue of incidents and change requests, ensuring service level agreements are met and clients receive clear communication throughout
- Configure Odoo modules including Inventory, Sales, Purchase, Accounting and Manufacturing in response to evolving business requirements and client requests
- Reproduce and document reported defects, collaborating with development teams to provide clear steps, error logs and supporting evidence for resolution
- Deliver user training sessions and build out knowledge base content to reduce repeat queries and help clients extract greater value from their Odoo investment
- Monitor application performance and proactively identify opportunities for process improvement, workflow optimisation or enhanced reporting
What We're Looking For
- Hands-on experience supporting or configuring Odoo or a comparable ERP platform (such as NetSuite, Acumatica, Dynamics 365 or SAP Business One) in a support, AMS or functional analyst capacity
- Strong working knowledge of at least two core modules such as Inventory, Sales, Purchase, Accounting or Manufacturing, and an understanding of how they integrate across business processes
- Confidence troubleshooting user issues, interpreting system logs and working with clients to gather the information needed to resolve incidents efficiently and accurately
- A calm, methodical approach to problem-solving: someone who can provide stability and inspire confidence when systems behave unexpectedly or users are under pressure
- Exposure to Odoo Studio, custom reporting tools or Python scripting would be an advantage but is not essential
- Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences in a clear and approachable manner
What's On Offer
- A competitive salary of $65,000 – $85,000 depending on experience, plus performance bonus and benefits package
- Hybrid working arrangements with flexibility to balance office collaboration in downtown Chicago with remote work
- Structured support towards Odoo certification and ongoing platform training as new modules and features are released
- A clear path to develop into senior analyst or functional consulting roles as the team and client base continue to grow
How to Apply
Please apply as soon as possible with your CV to be considered for this position, quoting the job reference. You can also get in touch with Monica at monica@henleymorgan.com.
We recruit roles like this continuously across our ERP client base. Register your interest here and one of our consultants will talk you through the live vacancies that match your experience.