About the role
We're working with a growing Acumatica partner in Greater London who needs a Support / AMS Analyst to join their application management team. You'll be the trusted point of contact for existing clients, resolving day-to-day queries, managing enhancements and ensuring their Acumatica environments run smoothly and adapt as their businesses grow.
This is a role that rewards attention to detail, calm communication and a genuine interest in understanding how clients use their ERP. You'll work closely with project consultants and technical specialists, gaining exposure to a varied estate across financials, distribution and manufacturing. If you're looking for a role where you can make a real impact, apply today.
Key Responsibilities
- Manage and resolve support tickets raised by clients using Acumatica Cloud ERP, including troubleshooting issues across financials, distribution, inventory and project accounting modules
- Deliver small enhancements and configuration changes such as report adjustments, workflow amendments and user setup
- Act as the consistent point of contact for a portfolio of managed-service clients, building trust and understanding their business processes
- Coordinate with the technical team when escalation or customisation is required, ensuring clear handover and resolution
- Document resolutions, maintain knowledge articles and contribute to continuous improvement of support processes
- Support user training sessions and provide guidance on best practice within the Acumatica platform
What We're Looking For
- Experience in an ERP support, application management or business analyst role, ideally with exposure to Acumatica, NetSuite, Business Central or comparable cloud ERP systems
- Solid understanding of core ERP functions such as general ledger, accounts payable and receivable, inventory management or order processing
- A calm, methodical approach to troubleshooting and the ability to communicate technical concepts clearly to non-technical users
- Comfortable working with multiple clients and balancing competing priorities in a managed-service environment
- Acumatica certification or demonstrable platform experience would be an advantage but is not essential
- Someone who enjoys providing stability, solving problems and building long-term client relationships
What's On Offer
- A competitive salary of £35,000 – £50,000 depending on experience, plus performance bonus and benefits
- Hybrid working with typically two to three days per week in the Greater London office and the remainder remote
- Structured support towards Acumatica certifications and access to ongoing platform training
- Exposure to a broad client base and clear progression into senior support, consultancy or specialist AMS roles
- A collaborative team environment where your insight directly shapes how the practice supports and retains clients
How to Apply
Please apply asap with your CV to be considered for this position, quoting reference HM-ACU-LON-260826. You can also get in touch with Monica at monica@henleymorgan.com or call the team on 0207 096 0211.
We recruit roles like this continuously across our ERP client base. Register your interest here and one of our consultants will talk you through the live vacancies that match your experience.