About the role
We are working with a growing Odoo partner to appoint an Odoo Support / AMS (Application Management Services) Analyst who will become the day-to-day point of contact for a portfolio of live Odoo customers. This is a hands-on role for someone who enjoys keeping business-critical ERP systems running smoothly, solving problems quickly, and building trusted relationships with the users who depend on them. As Odoo adoption continues to accelerate across UK mid-market businesses, well-run application support has become a genuine differentiator, and this team sits at the heart of that.
Key Responsibilities
- Triage and resolve incoming support tickets against agreed SLAs, investigating and diagnosing issues across core Odoo modules including Accounting, Inventory, Sales, Purchase and CRM
- Reproduce reported problems, apply sensible configuration changes, document root causes, and escalate genuine development work to the technical team with clear reproduction steps
- Help customers get more from their systems through small enhancements, user guidance, and proactive housekeeping
What We're Looking For
Candidates should have hands-on Odoo experience and a strong grasp of how the core business modules fit together, particularly Accounting and Inventory. Desired qualities include:
- Solid business-analysis instincts
- Clear written and verbal communication
- Calm, methodical approach to troubleshooting
- Exposure to SLA-based support desks, functional configuration, and mapping business processes to ERP workflows
- Comfort talking directly to end users and translating their needs into practical fixes
What's On Offer
- Structured hybrid working pattern out of Leeds
- Discretionary bonus
- Pension
- Funded Odoo certifications to help you keep growing
- Clear path towards functional consultancy for those who want it
How to Apply
Send your CV to monica@henleymorgan.com quoting reference HM-ODO-LDS-260712.