About the Role
We are partnering with an established Odoo implementation partner to find a Support / AMS Analyst who enjoys being the trusted first point of contact for a portfolio of live Odoo customers.
This position offers variety across multiple modules. Day-to-day work may involve configuration adjustments in Accounting, workflow questions in Inventory or Sales, or investigating customisation issues. The AMS team is expanding, presenting genuine career-building opportunities in support for a modern, fast-moving ERP system.
Key Responsibilities
- Own and manage ticket queues, triaging requests and setting customer expectations against agreed SLAs
- Diagnose functional and light technical issues across core Odoo modules
- Apply configuration changes and reproduce/document bugs for the development team
- Write clear guidance to help customers maximise platform value
- Identify recurring pain points and communicate them as improvement or upsell opportunities
What We're Looking For
Candidates should possess hands-on experience supporting or configuring Odoo or comparable ERP systems in customer-facing roles, with solid knowledge of core modules and business process mapping. Valued skills include:
- Confidence configuring two or more modules (Accounting and Inventory especially valued)
- Ability to read basic Python and XML to understand customisations
- Experience with Odoo Studio, basic SQL, or AMS/service-desk backgrounds
- Strong communication and methodical troubleshooting skills
- Self-discipline managing busy queues
What's On Offer
- Permanent role with a supportive, product-focused team
- Hybrid working accommodating a Southampton commute
- Performance bonus
- Structured Odoo training and certification
- Clear progression toward senior support, functional consulting, or technical specialisms
- Growth opportunities with backing for expertise development