About the role
We are recruiting for an established Odoo partner in Phoenix, Arizona who is strengthening their application support team to serve a growing base of clients across manufacturing, distribution and professional services. As an Odoo Support / AMS Analyst, you'll be the first point of contact for clients managing live Odoo environments, troubleshooting issues, resolving user queries and working closely with functional and technical teams to maintain system stability and deliver continuous improvement.
This is an opportunity to build deep product knowledge on a platform experiencing rapid growth across the US market, working with a varied client portfolio and a supportive team that values curiosity and client service excellence. If you're looking for a role where you can make a real impact, apply today.
Key Responsibilities
- Respond to support tickets and client queries via email, phone and ticketing system, diagnosing issues and providing timely resolutions or workarounds
- Manage and prioritise a queue of application support requests, ensuring SLAs are met and clients are kept informed throughout the resolution process
- Configure and adjust Odoo modules including Sales, Inventory, Accounting, Manufacturing and CRM in response to client change requests and evolving business needs
- Reproduce and document reported defects, working with technical developers to provide clear steps and supporting evidence for issue resolution
- Deliver user training and create knowledge base articles to reduce recurring queries and help clients get more value from their Odoo investment
- Monitor system performance and proactively identify opportunities for optimisation or process improvement across managed applications
What We're Looking For
- Hands-on experience supporting or configuring Odoo or a comparable ERP platform in a support, AMS or functional analyst role
- Strong understanding of at least two core modules such as Sales, Inventory, Purchase, Accounting or Manufacturing and how they fit together across the business
- Confidence troubleshooting user issues, interpreting error logs and working with clients to gather the detail needed to resolve incidents efficiently
- A calm, methodical approach to problem-solving: someone who can provide stability and inspire confidence when systems misbehave or users are frustrated
- Exposure to Odoo Studio, reporting tools or basic Python scripting would be an advantage but is not essential
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical stakeholders
What's On Offer
- $65,000 – $85,000 depending on experience, plus performance bonus and benefits
- Hybrid working with flexibility around a Phoenix base, typically two to three days per week in the office
- Structured support towards Odoo certifications and a clear path to develop into senior support, consulting or technical roles
- Exposure to a diverse client base and the opportunity to work across different industries and business processes
How to Apply
Please apply as soon as possible with your CV to be considered for this position, quoting the job reference. You can also get in touch with Monica at monica@henleymorgan.com.
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