About the role
We are working with a growing Odoo services partner that needs a Support / AMS (Application Management Services) Analyst to look after a portfolio of live Odoo customers. You will be the day-to-day point of contact for users who need help keeping their ERP running smoothly, resolving incidents, answering "how do I" questions, and turning recurring pain points into lasting improvements. It is a role for someone who enjoys problem solving, likes talking to end users, and wants to deepen their functional Odoo expertise across multiple modules.
Key Responsibilities
- Triage and resolve support tickets against agreed SLAs, investigating issues across core Odoo modules such as Accounting, Inventory, Sales, Purchase and CRM
- Reproduce and diagnose problems, apply configuration changes, document root causes
- Escalate genuine bugs to the technical team with clear reproduction steps
- Handle small change requests, build reports, run user training refreshers
- Feed trends back to account managers so clients get proactive advice rather than just fixes
What We're Looking For
- Hands-on Odoo experience, whether gained as a power user, in a previous AMS/support seat, or through implementation work
- Comfortable configuring two or more core modules (Accounting and Inventory are especially valued)
- Confident reading basic Python and XML to understand how customisations behave
- Strong communication skills: ability to explain fixes in plain business language, stay calm under pressure
- Build trust with clients
- Any exposure to ticketing tools, SQL, or Odoo Studio is a bonus
What's On Offer
- Permanent role with clear path to grow into senior support, functional consultancy, or specialist module track
- Structured hybrid working out of Reading
- Discretionary bonus, pension, funded Odoo certifications
- Exposure to a varied client base rather than a single system
- Collaborative team that values continuous learning
How to Apply
Send your CV to monica@henleymorgan.com quoting reference HM-ODO-RDG-260702