Location: Seattle, WA (Hybrid Working)
Salary: $75,000 – $95,000 depending on experience, plus bonus and benefits
Job Type: Permanent
About the role
We're working with a well-established SAP partner in Seattle who provide application management services and ongoing support for S/4HANA clients across manufacturing, distribution and retail sectors. As a Support / AMS Analyst, you'll be responsible for managing day-to-day incidents and service requests, troubleshooting system issues across Finance, Controlling, Materials Management and Sales & Distribution modules, and working closely with clients to resolve problems quickly while maintaining a calm and methodical approach. You'll also support enhancements, coordinate minor configuration changes, and act as a trusted point of contact for users working through their S/4HANA environment.
This is a stable, client-facing role with genuine variety, working across multiple accounts rather than being tied to a single system. You'll join a collaborative support team with strong internal knowledge-sharing, access to training and certification opportunities, and the chance to develop deep expertise in both functional and technical aspects of S/4HANA. If you're looking for a role where you can make a real impact, apply today.
Key Responsibilities
- Manage incoming support tickets and service requests, diagnosing and resolving incidents across core S/4HANA modules including Finance (FICO), Materials Management (MM), Sales & Distribution (SD) and Production Planning (PP)
- Troubleshoot system errors, data inconsistencies and user access issues, working through logs, transaction codes and configuration settings to identify root causes and implement fixes
- Coordinate with technical teams and third-party vendors to escalate complex issues, track progress and ensure timely resolution with clear communication back to end users
- Support minor enhancements and configuration changes, documenting requirements, testing changes in sandbox environments and coordinating transport requests through to production
- Maintain system documentation, update knowledge base articles and contribute to root cause analysis and continuous improvement initiatives to reduce repeat incidents
- Act as a reliable point of contact for key users, building trust through clear communication, proactive updates and a solutions-focused approach to problem-solving
What We're Looking For
- Hands-on experience supporting SAP S/4HANA or ECC systems in a functional support or AMS capacity, with solid working knowledge of at least two core modules such as Finance, Controlling, Materials Management or Sales & Distribution
- Strong troubleshooting skills and the ability to work through system logs, configuration tables and transaction codes to diagnose issues methodically and independently
- A calm, methodical approach to incident management with the ability to prioritise effectively, manage multiple requests and communicate clearly with users who may be under pressure
- Experience working in an ITIL or ticketing environment (ServiceNow, Jira Service Desk or similar) would be an advantage but is not essential
- SAP certification in a relevant module would be a plus rather than essential, as would exposure to S/4HANA Cloud or Fiori applications
- Candidates who combine technical curiosity with strong client communication skills and a genuine interest in understanding business processes will stand out
What's On Offer
- A competitive salary of $75,000 – $95,000 depending on experience, plus performance bonus and comprehensive benefits
- Hybrid working with flexibility to work from home several days per week, with occasional client visits across the Seattle area
- Structured support towards SAP certifications and ongoing training in S/4HANA modules, with a clear path to develop into senior analyst or consulting roles
- A supportive team environment with strong knowledge-sharing, regular peer learning sessions and exposure to a varied client base across different industries
How to Apply
Please apply as soon as possible with your CV to be considered for this position, quoting reference HM-S4AMS-SEA-0926. You can also get in touch with Monica directly at monica@henleymorgan.com.
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