About the role
We are recruiting for a well-established SAP Business One partner in Birmingham looking for a Support / AMS Analyst to join their managed services team. You'll provide second-line application support to a portfolio of clients across manufacturing, distribution and professional services, resolving functional and technical issues, managing user requests, and ensuring the smooth day-to-day operation of their SAP Business One environments. This is a client-facing role where you'll build trusted relationships, troubleshoot problems methodically, and help businesses get the most out of their system.
You'll be based in Birmingham with a hybrid working arrangement, supported by an experienced technical team and clear escalation paths for complex issues. This is a great opportunity for someone who enjoys variety, wants to broaden their SAP Business One knowledge across different industries, and is looking for a stable environment with genuine progression into senior or specialist roles. If you're looking for a role where you can make a real impact, apply today.
Key Responsibilities
- Provide second-line application support to SAP Business One users, diagnosing and resolving functional issues across financials, sales, purchasing, inventory and basic production modules
- Log, track and manage support tickets through to resolution, ensuring timely updates and clear communication with clients and internal stakeholders
- Support system configuration changes, user administration, permissions management and minor customisations in line with client requirements
- Build and modify Crystal Reports and simple queries to meet client reporting needs and improve visibility of business data
- Deliver remote and occasional on-site user training, guiding clients on best practice use of SAP Business One functionality
- Act as a key point of contact for your allocated clients, maintaining strong relationships and contributing to high client satisfaction and retention
What We're Looking For
- Practical experience supporting SAP Business One users, ideally in a partner, managed service or multi-client environment
- A solid understanding of core SAP Business One modules including financials, sales, purchasing and inventory, with the ability to troubleshoot common functional issues
- Experience with Crystal Reports, SAP B1 queries or formatted searches would be an advantage but is not essential
- Familiarity with SQL or database concepts, or the ability to pick this up quickly
- A calm, methodical approach to problem-solving, with the ability to prioritise competing demands and communicate clearly with non-technical users
- Someone who enjoys client interaction and can provide stability and inspire confidence in pressured situations
What's On Offer
- A salary of £30,000 – £40,000 depending on experience, plus benefits
- Hybrid working arrangement with a base in Birmingham, offering flexibility to balance office and home working
- Structured support towards SAP Business One certifications and ongoing professional development
- A clear path to develop into senior support, consultancy or technical specialist roles within a growing partner organisation
How to Apply
Please apply asap with your CV to be considered for this position, quoting the job reference. You can also get in touch with Monica on monica@henleymorgan.com or 0207 096 0211.
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